Privacy Policies
1. Commitment to Your Privacy
At ConViaje (“we,” “us,” “the Company”), we value and respect your privacy.
This Privacy Policy explains how we collect, use, store, protect, and share your personal information, including in connection with our services and SMS messaging programs when you opt to receive them.
2. Information We Collect
We may collect and process the following types of information when you interact with our services:
Information you provide directly, such as:
First and last name
Email address
Mobile phone number
Travel information (e.g., destinations, dates, preferences)
Other data necessary to manage bookings or requests
This information is provided voluntarily when you complete forms, register to receive communications, or request our services.
3. Use of Information
We use your personal information for the following purposes:
To manage and process your bookings and travel requests.
Sending confirmations, alerts, reminders, and details of requested services.
Answering your questions and providing customer support.
Sending you important communications about your account or services.
Sending you SMS messages or notifications, if you have opted in, including transactional or marketing messages with your consent.
4. SMS Messaging and Consent
If you choose to provide your phone number and receive SMS messages, we will collect and use your contact information with your explicit consent to send you messages related to:
Confirmations and alerts about services you have requested.
Appointment or travel reminders.
Promotions or offers only if you have given your specific consent to receive marketing messages.
Your consent to receive SMS messages is optional, and you can withdraw it at any time by sending STOP to the number from which you receive the messages.
For help, you can reply HELP or contact us directly.
5. Sharing Information with Third Parties
ConViaje may share your personal information only when necessary to provide the services you have requested, such as with:
Tourism service providers (airlines, hotels, tour operators).
Payment processing providers or technical service providers that help us operate the site.
We will not share your SMS opt-in mobile information with third parties or affiliates for marketing or promotional purposes.
6. How We Protect Your Information
We implement appropriate technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we make every effort to protect your data, but we cannot guarantee absolute security.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your experience, analyze traffic, and personalize content.
You can manage your cookie preferences in your browser settings.
8. User Rights
You have certain rights regarding your personal information, including:
Requesting access to your personal data.
Requesting the correction or updating of your information.
Requesting the deletion of your personal data.
To exercise any of your rights or to ask questions about the handling of your data, you can write to us at our contact email address.
9. Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will take effect upon their publication on the website.
10. Contact Information
If you have any questions or concerns related to this Privacy Policy or the processing of your personal information, you can contact us at: